Forage · 1 month ago
Head of Storytelling and Communications
San Francisco, CA
Full-time
Onsite
Director/Executive
$165K/yr - $185K/yr
8+ years expForage is a fast-growing startup that is transforming grocery access for millions through innovative payment solutions. The Head of Storytelling and Communications will be responsible for creating compelling narratives around the company's mission and products, leading external communications, and ensuring alignment across internal teams.
Financial ServicesPaymentsTransaction Processing
No H1B
Responsibilities
Own Forage’s narrative
Define and evolve our master story: who we are, what we do, why it matters, and how we’re different in a regulated, politically sensitive space
Translate SNAP, EBT, payments, and benefit rails into simple, compelling narratives for merchants, policymakers, advocates, and investors
Ensure message discipline across CELA, Marketing, and GTM teams
Build and run our media and PR strategy: target outlets, storylines, and moments that reinforce Forage as the trusted, compliant, high‑growth leader
Manage PR agencies and key journalist relationships; own briefing docs, talking points, and Q&A
Drive thought leadership: op‑eds, bylines, conference talks, podcasts, and panels
Partner with Marketing to bring Forage’s voice to life across our site, blog, and social (especially LinkedIn)
Develop content that showcases merchant success, policy wins, product launches, and human impact
Create narratives and proof points that support enterprise sales and strategic partnerships
Help leadership tell a consistent story across investors, regulators, partners, and employees
Craft executive communications: keynotes, town halls, board decks, and major announcements
Turn strategy, metrics, and milestones into clear, confident stories people can act on
Design internal comms rhythms that keep everyone aligned on priorities and progress without noise
Support HR and People initiatives with messaging that reflects our culture: focused, humble, and mission‑driven
Surface and celebrate wins that move the needle for families and partners
Develop practical playbooks and workflows for launches, announcements, and issues response
Define a small set of meaningful comms metrics to guide focus (not vanity dashboards)
Qualification
Required
Seasoned communications leader in complex spaces ~8–12+ years in communications, PR, or public affairs at the intersection of technology and regulated industries (fintech, payments, govtech, healthcare, or similar)
Strategic and hands‑on Equally comfortable setting narrative strategy and writing the actual press release, memo, or LinkedIn post. You know when 'good and on time' beats 'perfect and late.'
Fluent in both mission and business You connect our story to human impact and to revenue, growth, and risk. You understand enterprise buyers and public‑sector stakeholders
Calm and thoughtful in sensitive environments You've operated in politically charged or high‑scrutiny contexts and know how to calibrate tone, timing, and message
Low‑ego collaborator You work well with Legal, Regulatory, Marketing, and the C‑suite. You seek input, navigate nuance, and still drive toward a clear decision and message
Builder, not a bureaucrat You like small, focused teams and you're energized by building a function with smart constraints. You create just enough processes to help everyone move faster
Excellent writer and editor Portfolio across formats (press, long‑form, speeches, memos, social) that shows clarity, precision, and a strong editorial instinct
Benefits
100% of Medical, Dental and Vision premium coverage for yourself and dependents.
Enjoy regular team lunches at our San Francisco office, fostering collaboration and connection over great food.
A fun and caring environment that prioritizes transparency, growth, and ownership.
Company
Forage
Forage is a payments company that enables merchants to accept EBT SNAP payments.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22MKey Investors
The Venture CenterNyca Partners
2023-08-15Non Equity Assistance
2022-08-08Series A· $22M
2021-08-22Seed
Leadership Team
Ofek Lavian
Co-founder & CEO
V
Victor Esteban Fimbres
CTO & Co-Founder
Recent News
2026-01-20
2025-12-02
Company data provided by crunchbase