Hollywood Casino Columbus · 1 month ago
Assistant Slot Shift Manager
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$48K/yr - $48K/yr
1+ years expHollywood Casino Columbus is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. The Assistant Slot Shift Manager will oversee the daily management of the Slots department, ensuring superior customer service and compliance with operational goals and regulatory standards.
Entertainment
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping
Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department
Shares responsibility for the overall integrity of daily operations on assigned shift
Assists with the overall integrity of daily Slot operations
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Technological proficiency , ie ability to use computers, tablets, and other mobile devices
Closely monitor customer needs by visibly circulating and interacting with patrons
Must be knowledgeable of all special events and promotions available to customers
Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers
Work in a team environment utilizing effective communication across all levels of the department
Understands and adheres to all bargaining unit agreements (where applicable)
Safeguard company assets
Must adhere to all departmental and company policies and procedures
Qualification
Required
High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have knowledge of Slot Operations
Flexible to work all shifts including holidays, nights, weekends, as business needs dictate
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Columbus
Operated by Penn National Gaming, Inc., Hollywood Casino Columbus is conveniently located off I-270 West and is open 24 hours a day; seven days a week.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judith Bell MBA, SHRM-CP
Human Resources Business Partner
Michael Waldron
Human Resources Business Partner
Company data provided by crunchbase