Broadcom ยท 2 hours ago
Mainframe Technical Support Engineer
Lisle, IL
Full-time
Onsite
New Grad, Entry Level
$59K/yr - $75K/yr
0+ years expBroadcom is a technology company seeking a Mainframe Technical Support Engineer to provide omni-channel support for their products. The role involves delivering exceptional customer experience and proactively resolving customer issues while expanding knowledge of Broadcom's products and support practices.
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Responsibilities
Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change
Willingly accepts and adapts to change in product(s) being supported, infrastructure/technology and such
Continually expand knowledge of Broadcom Support best practices, procedures and systems
Actively participate and contribute to brainstorming/swarm sessions and internal projects to improve our business
Promotes Communities to customers and answers Communities questions
Captures, reuses, creates and publishes knowledge
Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals
Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases
Actively participate in Broadcom communities to promote self-service and to promote customer-to-customer collaboration. Review information and answer questions on product Communities
Enable customer self-service success using KCS methodology by reusing, creating, updating and publishing knowledge
Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements and assess business impact
Establish relationships with customers to develop strategic partnerships and to help them achieve their business outcomes
Use problem solving skills to quickly resolve customer's cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer
Independently apply acquired product/technical knowledge, support process and troubleshooting methodology to assess/recreate complex problems, analyze logs to determine root causes, and advice and set expectations with customers
Escalate high impact or aged customer issues to the appropriate subject matter expert or manager according to product line procedures
Create lab environments to replicate customer issues
Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation
Proactively contact customers to discuss product adoption and leverage cross-functional teams and proactive support playbooks to increase customer product adoption levels
Cultivate a growth mindset. Investigate professional development opportunities
Qualification
Required
Typically, 0-2 or more years of related professional experience
Proficient customer service skills
Excellent communication skills; written, verbal and social media
Ability to perform troubleshooting and apply analytical skills in complex environments
Possess good teamwork skills
An ability to handle and resolve high pressure situations
Preferred
Bachelor's Degree or global equivalent in Computer Science or related discipline
Proficient with the Broadcom product or solution a plus
Preferred, Appropriate certifications such as 100 level (or equivalent) knowledge of a Broadcom product
Preferred, Product line relevant or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.)
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave
Vacation time
The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
2025-12-30
2025-12-29
The Orlando Sentinel
2025-12-29
Company data provided by crunchbase