Rippling · 3 hours ago
Customer Support Lead, Global Payroll
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
4+ years expRippling is a company that integrates HR, IT, and Finance systems for businesses. The Customer Support Lead will manage customer issues and optimize their use of Rippling's platform, ensuring a high level of service and identifying opportunities for improvement.
EmploymentHuman Resources
Responsibilities
Take charge of issues for customers from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to manage employee data i.e. data management, automation, reports, permissions & approvals
De-escalate and resolve issues by leveraging platform and industry expertise
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Build mental muscle and become a product expert - you’ll be a go-to resource for both customers and coworkers
Interact with cross-functional teams to identify areas where we can better serve our customer base through automation, added features, and/or process improvements
Qualification
Required
Bachelor's degree with strong academic performance
4+ years of work experience in a customer/client-facing role
Taking initiative with limited oversight
Problem-solving with a keen eye for details
Operating in a time-sensitive environment
Learning something new / synthesizing lots of information
Working in a cross-functional environment
Clearly expressing a point of view (oral and written)
Flexibility with changing job duties and responsibilities
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Parker Conrad
Co-Founder and CEO
Albert Strasheim
Chief Technology Officer
Recent News
2025-12-29
Company data provided by crunchbase