Jackson Hospital · 1 month ago
Outreach Lab Manager
Montgomery, AL
Full-time
Onsite
Entry, Mid Level
1+ years expJackson Hospital is seeking an Outreach Lab Manager to oversee daily operations of the Front Desk lab staff. This role involves supervising workflow, training staff, ensuring compliance with policies, and maintaining accurate operations related to patient specimen handling and documentation.
Health CareHospitalMedicalNon Profit
Responsibilities
Responsible for daily operations/procedures performed by Front Desk lab staff inclusive of daily problems/issues
Responsible for supervising the basic workflow duties of patient identification, registration, specimen receipt, accessioning, specimen processing and dispatch to main lab, proper test ordering and coding
Responsible for supervising, training and ensure competency of outreach and front desk staff
Responsible for providing annual competency records for each employee to Laboratory Director
Provide daily reports to the Laboratory Director of any issues that occur for review
Performs duties, monitors, and supervises front desk, sends out desk laboratory operations and staff
Responsible for all aspects of the front desk, and referral lab operations
Adequate training, competency and monitoring of staff, accurate identification of patients, proper specimen receipt and labeling, accurate and timely sample receipt, labeling, delivery and sample sendout
Ensures divisional, department and hospital policies, procedures, guidelines and other documents are up to date and meet regulatory requirements
Lab documents require review every two years
Computer data entry as required; promptly completes all assigned tasks with accuracy and on schedule; collects, reports, and documents patient data related to front desk and referral lab operations
Communicates effectively with the patient’s RN/MD of changes or information required
Ensures compliance with hospital policies, protocols, and procedures
Assists and provides leadership by providing training, feedback, constructive criticism and coaching when warranted
Responsible to provide adequate supervision of the direct reporting staff, coordinate, train and maintain current skills assessment of staff in basic workflow duties, ensuring accuracy and timeliness of sample processing, patient identification, specimen labeling, specimen transport, completion of required tasks, equipment maintenance, supplies, reconciliation with documentation
Consistently monitors the daily output of each staff member and ensures at least minimal expectations regarding productivity and quality of specimens, to include data collection and reports
Participates in the annual review process by maintaining notes on individual’s performance throughout the year, providing constructive, fair, effective, unbiased, and factual data
Responsible for troubleshooting and resolution of problems; maintains inventory of supplies
Must maintain a working relationship with patients, visitors, customers, and medical staff
Must attend/participate in mandatory education programs as defined or directed by hospital and departmental policy
Recognizes their role and participates as a member of the interdisciplinary team working towards Jackson Hospital’s mission, vision, Standards of Performance, and goal of meeting
Qualification
Required
Daily operations/procedures performed by Front Desk lab staff inclusive of daily problems/issues
Supervising the basic workflow duties of patient identification, registration, specimen receipt, accessioning, specimen processing and dispatch to main lab, proper test ordering and coding
Supervising, training and ensure competency of outreach and front desk staff
Providing annual competency records for each employee to Laboratory Director
Providing daily reports to the Laboratory Director of any issues that occur for review
Performing duties, monitoring, and supervising front desk, sends out desk laboratory operations and staff
Ensuring divisional, department and hospital policies, procedures, guidelines and other documents are up to date and meet regulatory requirements
Computer data entry as required
Promptly completes all assigned tasks with accuracy and on schedule
Collects, reports, and documents patient data related to front desk and referral lab operations
Communicates effectively with the patient's RN/MD of changes or information required
Ensuring compliance with hospital policies, protocols, and procedures
Providing training, feedback, constructive criticism and coaching when warranted
Providing adequate supervision of the direct reporting staff
Coordinating, training and maintaining current skills assessment of staff in basic workflow duties
Ensuring accuracy and timeliness of sample processing, patient identification, specimen labeling, specimen transport, completion of required tasks, equipment maintenance, supplies, reconciliation with documentation
Consistently monitoring the daily output of each staff member and ensuring at least minimal expectations regarding productivity and quality of specimens
Participating in the annual review process by maintaining notes on individual's performance throughout the year
Providing constructive, fair, effective, unbiased, and factual data
Troubleshooting and resolution of problems
Maintaining inventory of supplies
Maintaining a working relationship with patients, visitors, customers, and medical staff
Attending/participating in mandatory education programs as defined or directed by hospital and departmental policy
Recognizing their role and participating as a member of the interdisciplinary team working towards Jackson Hospital's mission, vision, Standards of Performance, and goal of meeting a
Preferred
Bachelor's degree in a biological or physical science or MLT, MLS
Knowledge of laboratory functions
Medical terminology
1-2 years' medical field experience
ASCP, HHS (HEW), AMT
Company
Jackson Hospital
Jackson Hospital is a health care center that offers physical therapy, cardiac, cancer, neuroscience, orthopedic & emergency care services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Jackson Investment Group
2025-02-01Debt Financing· $25M
Leadership Team
Joe Riley, RN, FACHE
Chief Executive Officer | Medical Staff Recruitment | Growing Service Lines, Market Share, Revenue
Recent News
2025-11-04
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