OrthoFi · 1 month ago
Dental or Orthodontic Contact Center Representative
Denver, CO
Full-time
Hybrid
Mid Level
$19.50/hr - $19.50/hr
3+ years expOrthoFi is a leading player in the orthodontic industry, dedicated to improving patient access to quality care. The Dental or Orthodontic Contact Center Representative role involves providing expertise to patients, managing escalated calls, and meeting performance targets while contributing to the Patient Advocate team.
Enterprise SoftwareHealth CareMedicalSaaSSoftware
No H1B
Responsibilities
Acting as a secondary point of contact to the Floor Captain
Managing Salesforce and our message center
Handling insurance tasks
Setting an example by meeting SLAs consistently
Occasionally leading team huddles and meetings
Making outbound contact with financially responsible parties
Handling all outbound and inbound communications with financially responsible parties with assistance
Creating Salesforce cases for advanced follow up on accounts
Independently handling all outbound and inbound communications with financially responsible parties
Effectively contributing to service levels and collections operations
Maintaining a quality average score of 90%-100%
Maintaining a volume of 45 calls per day on average
Qualification
Required
3+ Orthodontic/Dental industry experience; specifically with insurance
Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires
Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams
Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems
Maintain a professional demeanor in all situations and settings
Adapt to change quickly while multitasking and navigating multiple systems
Have strong judgment and decision making abilities with excellent organizational skills
Benefits
Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 3% after 90 days of employment
Supportive culture with one-of-a-kind growth opportunities
Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays)
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Peer-to-peer recognition program
Vendor discounts
Company
OrthoFi
OrthoFi is a SaaS-based platform that offers software solutions for the orthodontic industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.7MKey Investors
Accel-KKRBoathouse Capital
2019-05-06Private Equity
2016-03-05Series Unknown
2015-05-15Series Unknown· $1.5M
Leadership Team
Jamie Reynolds
Co-Founder
Wendy Glickenhouse
Chief Financial Officer
Company data provided by crunchbase