Generations Federal Credit Union · 1 month ago
Assistant Market Manager
Castle Hills,TX,US
Full-time
Hybrid
Mid Level
3+ years expGenerations Federal Credit Union is focused on supporting the growth and efficiency of their branch operations. The Assistant Market Manager plays a crucial role in executing operational procedures, coaching the team, and ensuring a positive member experience while driving financial performance and operational excellence.
BankingCredit CardsFinancial Services
Responsibilities
Supports the execution of a comprehensive Plan of Work to assist with the achievement of growth and financial performance objectives
Assists in leading the branch team to meet or exceed sales goals through daily coaching, observation, and reinforcement of effective behaviors
Monitors and reports branch-level sales and service data, identifying areas of strength and uncovering opportunities for improvement
Partners with the Market Manager and other business lines to pursue local business development opportunities
Maintains a strong community presence aligned with the organization’s brand standards
Leverages GFCU marketing, product, and business development initiatives to grow member relationships and support the branch’s overall performance
Leads day-to-day branch operations with a focus on excellence, compliance, and efficiency
Ensures adherence to established policies and procedures while making sound decisions within scope of authority around overrides, exceptions, and member resolution
Works in close collaboration with the Market Manager and Retail Leadership Team to maintain and implement operational best practices; takes the lead on branch audit duties to result in a 'passing or better' audit score
Manages daily scheduling and staffing to ensure efficient coverage, member service, and team productivity
Actively identifies operational inefficiencies and escalates suggestions for improvement
Monitors transaction flow, lobby activity, and team readiness to ensure seamless operations and a positive member experience
Coaches team members in their daily activities to strengthen skills, build confidence, and support growth goals
Provides input on employee performance and partners with the Market Manager to deliver timely feedback and development plans
Assists in hiring, onboarding, and training new team members, ensuring thorough preparation and cultural alignment
Leads by example in fostering an environment of accountability, teamwork, and open communication
Promotes ongoing professional development by encouraging participation in training opportunities and modeling a growth mindset
Supports and assists in the facilitation of regular team meetings, huddles, and communications to reinforce goals and drive engagement
Ensures consistent delivery of exceptional service by monitoring team interactions, member feedback, and adherence to service standards
Reinforces a member-centric service culture through daily coaching, lobby leadership, and timely issue resolution
Supports the implementation and consistent execution of sales and service strategies to strengthen member loyalty
Proactively escalates service concerns to ensure swift and effective resolution
Participates in daily huddles and team communication tactics to align the team and maintain a high level of service quality
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Requires a minimum of three (3) years in financial services, with experience in operations and customer service
Must possess strong leadership skills with the ability to support and lead a diverse team in a fast-paced sales and service environment
Must be member service focused with sound decision-making skills
Proficient with the Microsoft Office Suite
Excellent communication (both oral and written), coaching and organizational skills
Must be flexible in work schedule to include Saturdays and to rotate within branch network
Must be flexible to relocate within the retail delivery market as necessary
Must be able to stand or sit for long periods of time
Lift 10-20 lbs
Possess a high level of professionalism when dealing with challenging and confidential situations
Ability to work independently, exercise discretion, and multi-task in a highly dynamic environment
In-depth knowledge or proven in-depth experience and knowledge in all aspects of Members Services; products and services
Knowledge of financial institution regulations, credit union policies and procedures
Preferred
Supervisory experience preferred
Company
Generations Federal Credit Union
Generations Federal Credit Union offers mobile and online banking, personal and commercial loan, investment and insurance services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Raymie
President & CEO
Rick Divina
Chief Financial Officer
Recent News
Business Insider
2024-12-31
2024-04-18
2024-04-10
Company data provided by crunchbase