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United Wholesale Mortgage · 21 hours ago

Loss Mitigation Closer

Pontiac, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Wholesale Mortgage is dedicated to making home ownership accessible for more Americans. The Loss Mitigation Closer will manage post-decision processes for mortgage loss mitigation, ensuring compliance and timely execution of solutions while acting as a liaison among borrowers, investors, and internal departments.

FinanceFinancial ServicesMortgage

Responsibilities

Prepare, review, and process final modification documents (e.g., trial payment plans, permanent modification agreements)

Ensure all documents are signed, recorded, and uploaded accurately and within required timelines

Validate that all conditions of approval are met prior to finalizing a workout solution

Update servicing systems with status, milestones, and resolution outcomes

Monitor pipelines to ensure timely completion of all post-approval steps

Generate and maintain reports related to completed loss mitigation activities

Adhere to investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA), CFPB regulations, and internal policies

Assist with internal and external audits by providing supporting documentation and explanations

Communicate with borrowers regarding status updates, required documentation, or next steps in the finalization process

Address escalations and resolve discrepancies or borrower concerns as needed

Work closely with foreclosure, bankruptcy, customer service, and escrow teams to ensure seamless resolution

Collaborate with legal and compliance teams when needed for complex cases

Qualification

Mortgage loss mitigationLoan servicing systemsInvestor guidelinesMicrosoft OfficeCommunication skillsBilingual (English/Spanish)Detail-orientedOrganizational skillsTime managementProblem-solving abilities

Required

High school diploma or equivalent required; associate's or bachelor's degree preferred

2+ years of experience in mortgage servicing or loss mitigation, preferably in a back-end or post-decision role

Strong understanding of mortgage loss mitigation options and investor/insurer guidelines

Detail-oriented with excellent organizational and time management skills

Proficient in loan servicing systems (e.g., MSP, LoanServ) and Microsoft Office (especially Excel and Outlook)

Effective communication and problem-solving abilities

Ability to work independently and prioritize tasks in a fast-paced environment

Preferred

Experience working with GSEs and government loss mitigation programs (e.g., Flex Mod, FHA-HAMP)

Familiarity with CFPB servicing rules and audit documentation

Bilingual in English/Spanish a plus

Benefits

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi