C.H. Guenther · 1 hour ago
Customer Service Representative
San Antonio, TX
Full-time
Onsite
Entry Level
$23.02/hr - $38.09/hr
1+ years expC.H. Guenther is a company that values transparency and customer satisfaction. They are seeking a Customer Service Representative to engage with customers, manage accounts, and provide product information while resolving issues efficiently.
Food Production
Responsibilities
Responsible for managing daily customer service operations including order processing, order management, customer emails, price discrepancies, customer claims and tracking shipments
Provide Marketing and Sales support; strategize with internal departments to identify customer needs to achieve high performing goals
Collaborate with multiple internal departments; Distribution, Marketing, Sales, Research & Development, Accounting, to manage sales orders and resolve issues in timely manner
Balance inventory of products with multiple plants to meet customer case fill rates
Answer consumer phone calls while providing product knowledge to resolve inquires. Utilize spec sheets through website portal
Manage customer portals; new order requests, order confirmations, cancellations, changes
Contribute to team effort with process documentation to promote efficiency and effectiveness
Address customer incidents and communicate to Customer Service team member for processing with QA Team
Performs other duties as assigned
Qualification
Required
Must have at least a high school diploma or the equivalent
Must have at least one year of customer service experience
Must have a knowledge of customer service principles and practices to elevate customer experience
Must have critical thinking and problem solving skills to resolve escalated customer issues
Must have organizational and initiative ability for time management; adapt to fast-pace environment
Must have ability to communicate in a clear, concise professional manner while being an active listener to provide accurate information both internal and external
Must have ability to analyze and interpret daily reports
Must have experience using an ERP systems
Preferred
A college degree is preferred
3 years of experience preferred
Previous experience in Manufacturing or Operations a plus
Experience with SAP is preferred
Strong skills with Microsoft Office; Word, Excel, PowerPoint, SharePoint
Benefits
Health and disability insurance
Retirement savings options
Flexible spending accounts
Employee assistance programs
Educational assistance
Parental leave
Paid time off
Company-paid holidays
Company
C.H. Guenther
San Antonio-headquartered C.H.
1001-5000 employees
H1B Sponsorship
C.H. Guenther has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Rod Hepponstall
President – Chief Executive Officer – Board Member
Janelle Sykes
Chief Financial Officer
Company data provided by crunchbase