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DOLCE&GABBANA · 10 hours ago

Evergreen - Senior Client Advisor - CabazonOutlet

Cabazon, CA

Full-time

Onsite

Senior Level

Dolce & Gabbana, a global leader in luxury fashion, is building a talent pipeline for their Front of House Sales Team. The Senior Client Advisor will deliver exceptional client experiences, uphold brand standards, and contribute to boutique success while mentoring team members and driving store KPIs.

ApparelFashionJewelryShoesShopping

Responsibilities

Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations

Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony

Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment

Mentor and coach team members, sharing best practices and product knowledge

Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration

Build and maintain a strong client portfolio through proactive outreach and use of clientele tools

Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition

Create personalized, versatile, and timeless silhouettes for clients

Act as MOD when required, overseeing floor operations and team coordination

Execute opening/closing procedures and hold store keys as needed

Provide insights into fashion trends and luxury market developments

Maintain visual merchandising standards and support inventory processes

Foster a collaborative and professional store environment

Perform additional duties as assigned