Commerce Bank · 1 day ago
Manager, Customer Setups, Billing & Healthcare Monitoring
Kansas City, MO
Full-time
Hybrid
Mid, Senior Level
$82K/yr - $96K/yr
6+ years expCommerce Bank is dedicated to helping people find financial safety and success while ensuring that their communities thrive. The Manager, Customer Setups, Billing & Healthcare Monitoring is responsible for overseeing billing processes for corporate customers and managing healthcare setups, ensuring accurate billing, and leading a team to improve customer experiences.
BankingFinanceFinancial Services
Responsibilities
Communicate job expectations, planning, monitoring, and evaluating employee contributions
Manage department audits and ensure all SOX controls are being met
Evaluate monthly expenses, manage department metrics and analyze budget variances
Communicate customer issues with Operations team and devise ways of improving the customer experience, including resolving problems and complaints
Responsible for ensuring accurate billing for corporate customers by opening accounts, processing refunds and payments, exception pricing updates, and monthly rate calculations
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned
Qualification
Required
Strong knowledge business and management principles, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Bachelor's degree or equivalent combination of education and experience required
6+ years customer service and bank operations experience required
3+ years leadership/supervisory experience required
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
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