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United Wholesale Mortgage · 4 hours ago

Front-End Loss Mitigation Specialist

Pontiac, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Wholesale Mortgage is seeking a Front-End Loss Mitigation Specialist to play a key role in the initial review of loss mitigation applications. The specialist will be responsible for preparing loans for underwriting evaluation, ensuring compliance with guidelines, and providing high-quality customer service.

FinanceFinancial ServicesMortgage

Responsibilities

Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, trial payment plan, and hardship assistance programs

Ensure critical steps in preparing the loan file are completed including title, escrow review, and investor related documentation is received

Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements

Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests

Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure

Track application status, deadlines, and escalate accounts at risk of timeline violations or regulatory breaches

Qualification

Mortgage servicing experienceInvestor guidelines knowledgeLoss mitigation practicesMortgage servicing softwareBilingual (Spanish/English)Communication skillsNegotiation skillsInterpersonal skillsWork under pressure

Required

High school diploma or equivalent required

2+ years in mortgage servicing, loss mitigation, collections, or related financial services

Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices

Excellent communication, negotiation, and interpersonal skills

Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite

Ability to work under pressure and meet regulatory deadlines

Preferred

associate or bachelor's degree preferred

Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred

Bilingual (Spanish/English) a plus

Benefits

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi