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Nationwide · 4 hours ago

Sr Consultant, Software Engineer | Genesys Cloud (Contact Center Technologies)

Columbus, OH

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Nationwide is a company focused on delivering extraordinary care to its customers through innovative technology solutions. The Sr Consultant, Software Engineer will lead the modernization and cloud transformation of the enterprise contact center platforms, emphasizing governance, CI/CD automation, and collaboration across teams.

BankingFinancial ServicesInsuranceLife Insurance

No H1B

Responsibilities

Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities

Mentors and trains others on design techniques, tools and coding standards

Executes and provides strategic advice on using technology to achieve goals

Drives cross-collaboration and execution of projects across multiple teams

Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices

Champions the use of DevSecOps practices, tooling and techniques

Drives continuous learning and improvement through ongoing training, practice and innovation

Works across organizations and product areas to drive joint technical roadmaps

Manages individual project priorities, deadlines, and deliverables proactively

Qualification

Genesys CloudAWSCloud-native developmentProgramming languagesDevSecOps practicesSoftware development lifecycleTechnical leadershipInsurance industry knowledgeTeam collaborationMentoringProblem-solving

Required

Extensive experience in contact center technologies

Cloud-native development experience

Leadership experience

Hands on technical leadership experience leading project teams and setting technical direction

Proficiency in multiple programming languages such as Java, C++, Python, JavaScript

Extensive knowledge of software development lifecycle

Proven ability to tackle sophisticated business and development problems

Ability to thrive in a team environment

Eight or more years of analysis and technology experience

Undergraduate studies in computer science, management information systems, or other related degree (or equivalent technology experience or non-traditional technology certificates)

Preferred

Certifications in Genesys Cloud

Certifications in AWS

Insurance/financial services industry knowledge

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

And more.

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees