Rocky Mountain ATV/MC · 13 hours ago
Technical Specialist Supervisor
Payson, UT
Full-time
Onsite
Mid, Senior Level
2+ years expRocky Mountain ATV/MC is a leading provider for power-sport enthusiasts, known for its extensive selection of riding gear and parts. The Technical Specialist Supervisor will oversee a team of technical specialists, ensuring efficient delivery of technical support and mentoring team members to meet company goals.
ApparelAutomotiveFashionLogisticsProduct Design
Responsibilities
Supervise, coach, and mentor a team of technical specialists. Set performance goals and provide regular feedback. Conduct performance reviews and identify training needs to enhance the team’s skills
Provide expert-level technical support and guidance on complex issues. Troubleshoot, analyze, and resolve escalated technical problems and customer inquiries
Identify and implement process improvements to increase efficiency, enhance service quality, and reduce costs. Ensure compliance with company policies, industry standards, and best practices
Manage and allocate team resources effectively, ensuring that the team is properly staffed, scheduled, skilled, and equipped to handle workload demands
Serve as a point of escalation for customer concerns and technical issues. Provide expert advice to customers on technical solutions and ensure high levels of satisfaction
Help Product Managers maintain and update technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Generate and present regular reports on team performance, service levels, and technical issues
Other duties as assigned
Qualification
Required
2+ years of experience in a technical support or specialist role, with at least some experience in a supervisory or leadership position
Advanced knowledge of troubleshooting, powersport industry, and technical support
Proven experience managing a technical team and resolving complex technical issues
Experience in project management and leading cross-functional teams
Proficiency with Microsoft Office and other computer programs
Strong leadership, organizational, and time-management skills
Excellent problem-solving abilities with a strong technical aptitude
Strong interpersonal and communication skills to interact with both technical and non-technical teams
Ability to manage multiple projects and priorities in a fast-paced environment
Benefits
Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with discounted meals
Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
401K with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow
Company
Rocky Mountain ATV/MC
Rocky Mountain ATV/MC is a provider of parts, apparel and accessories for the automotive industry.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Cycle News
2024-02-19
Motorcycle & Powersports News
2024-02-19
2024-02-19
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