Northern Bank · 1 month ago
Contact Center Specialist
Woburn, MA
Full-time
Onsite
Entry Level
$28.85/hr - $31.25/hr
1+ years expNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and services.
BankingCommunitiesFinancial Services
Responsibilities
Responds to inquiries and requests from external, internal, and potential customers
Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
Research and resolve issues related to the Bank’s products and services
Troubleshoot customers’ ability to perform online and mobile banking functions
Provide assistance with password resets
Stay current with information systems and training
Processes account maintenance requests and other data entry functions
Performs other deposit related functions as may be required
Promotes and sells new products to existing and/or potential customers thorough a relationship-based approach
Assists customers opening on-line accounts while detecting and preventing fraud
Qualification
Required
1-2 years' experience in Banking Customer Service, Deposit Operations, Contact Center and/or Retail Banking
Comprehensive knowledge of the Banks deposit and services. Knowledge of loan products and credit card products
Comprehensive knowledge of the Bank's electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers
Practical knowledge of Cash Management services, including but not limited to, ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services
Working knowledge of Bank policies and procedures including those governed by Federal or State Regulations
Preferred
Experience/Knowledge of the following is preferred: MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM
Company
Northern Bank
Northern Bank is a unique community bank with an entrepreneurial spirit.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$117.25M2020-12-02Debt Financing· $40M
2019-12-27Debt Financing· $52.25M
2016-02-02Debt Financing· $25M
Leadership Team
Kathleen Harris
Chief Human Resources Officer
Recent News
2024-04-07
2024-04-07
Business Wire
2024-04-07
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