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Walker Sands · 2 hours ago

Account Director

Chicago, IL

Full-time

Hybrid

Director/Executive

$100K/yr - $104K/yr

7+ years exp

Walker Sands is a company committed to diversity, equity, and inclusion. They are seeking a seasoned Account Director to lead a portfolio of complex integrated and point solution programs for B2B technology clients, acting as a senior client contact and strategic advisor while managing account profitability and growth.

AdvertisingB2BBrand MarketingContentCreative AgencyEmail MarketingLead GenerationSocial MediaWeb Design

Responsibilities

Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals

Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training

Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices

Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions

Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team

Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them

Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers

Inspire, mentor and motivate team members to produce great work and develop competence

Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing

Drive increased profitability of accounts over time

Operate a profit-minded approach to managing account resources

Run internal account team planning meetings, high-level client strategy meetings and account review meetings

Produce and present client-facing reports that demonstrate the business value of our programs to clients

Oversee client billing, profitability and contract renewal for assigned accounts

Qualification

Client account managementDigital marketing expertiseCross-disciplinary team managementProject management toolsPresentation skillsNegotiation skillsVerbal communicationWritten communication

Required

At least 7-10 years leading client accounts in a marketing and/or creative agency

Understanding of all aspects of digital marketing

Experience working with and/or managing cross-disciplinary teams in a matrix account team structure

Demonstrated ability to communicate with and present to executive and C-level client contacts

Ability to work under pressure and manage multiple priorities simultaneously

Proficiency in project management tools and software

Excellent listening, negotiation and presentation skills

Excellent verbal and written communication skills

Benefits

Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.

Retirement Savings: Employer-matched 401(k) and access to financial planning services.

Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.

Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.

Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.

Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.

Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.

Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients.