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EPIC iO Technologies · 22 hours ago

Customer Success Manager - AIoT

Irving, TX

Full-time

Onsite

Mid Level

EPIC iO Technologies is at the forefront of technology, empowering businesses with 5G-ready connectivity and AI + IoT solutions. As a Customer Success Manager, you will be the primary point of contact for customers, ensuring their satisfaction and success with the company's products while collaborating with sales, support, and product teams.

ComputerSoftware

Responsibilities

Delivering and communicating VALUE for our customers throughout the entire customer journey

Develop a trusted advisor relationship with key customer stakeholders to drive product adoption and ensure they are utilizing all features and functionality effectively

Consulting with customer stakeholders to understand their business strategies and goals, as well as ensuring EPIC iO delivers value against agreed success criteria

Embracing your passion for helping others solve complex needs by actively providing recommendations to customers for adapting new business processes

Acting as the customer’s advocate internally amongst key business leaders

Building relationships with the key team members while conducting regular check-ins and Quarterly Business Reviews to review customer goals, progress, and satisfaction

Monitor customer health metrics and proactively take action to improve customer satisfaction and reduce churn

Identifying upsell and cross-sell opportunities and collaborating with the sales team, as needed, to expand our footprint within the customer’s organization

Owning the contract renewal process for your assigned accounts