TowneBank ยท 3 hours ago
Dealer Services Collections Representative
Virginia Beach, VA
Full-time
Onsite
New Grad, Entry LevelTowneBank is seeking a Dealer Services Collections Representative responsible for monitoring loan accounts and collecting payments on past due bills. The role involves working with insurance companies, ensuring accurate customer information, and adhering to applicable laws and regulations.
Banking
Responsibilities
Monitor daily past due account reports/queues
Collect payments on past due bills
Work with insurance companies on new/existing Total Loss claims
Locate customers using credit bureau and/or loan file information
Skip Tracing
Ensure all customer information is correct
Update customer information upon request
Handle customer services related questions
Follow federal and state laws dealing with debt collection
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
Other duties as assigned
Qualification
Required
Excellent organization skills
Excellent communication skills and the ability to interact professionally
Skilled in negotiation
Problem solving skills
Monitor daily past due account reports/queues
Collect payments on past due bills
Work with insurance companies on new/existing Total Loss claims
Locate customers using credit bureau and/or loan file information
Skip Tracing
Ensure all customer information is correct
Update customer information upon request
Handle customer services related questions
Follow federal and state laws dealing with debt collection
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
Express or exchange ideas by means of the spoken word via email and verbally
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
Preferred
Previous Collections Experience in the automobile/banking industry
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
Recent News
The Virginian-Pilot
2025-12-27
The Virginian-Pilot
2025-12-16
2025-12-10
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