Bland · 3 weeks ago
Technical Account Manager
San Francisco
Full-time
Onsite
Senior Level
$120K/yr - $180K/yr
5+ years expBland is a Series B startup focused on building human-like AI phone agents. They are seeking a Technical Account Manager to drive customer success post-sales, ensuring clients achieve measurable outcomes and value from their AI solutions.
Artificial Intelligence (AI)InfrastructureMachine LearningTelecommunications
Responsibilities
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world
Qualification
Required
Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes
API & Integration Fluency - Comfortable reading/writing REST/JSON/, interpreting logs, querying data with SQL and understanding how systems integrate in production
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations
Strong Communication Skills- Able to simplify technical concepts for executives and dive deep with practitioners
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures
Preferred
Startup experience or early-stage TAM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building TAM playbooks or customer onboarding frameworks
Benefits
Meaningful equity
Benefits
Company
Bland
Automate every customer interaction with AI Phone Agents built specifically for enterprise.
51-200 employees
H1B Sponsorship
Bland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$56MKey Investors
Emergence CapitalScale Venture Partners
2025-01-29Series B· $40M
2024-08-28Series A· $16M
2023-12-01Seed
Recent News
2025-12-07
2024-12-26
Company data provided by crunchbase