ImOn Communications · 1 month ago
Sales Support Specialist
Sioux City,IA,US
Full-time
Onsite
Mid Level
4+ years expImOn Communications is a leading provider of telecommunications services in the Siouxland area. The Sales Support Specialist will assist the sales team by performing administrative tasks, managing customer accounts, and ensuring orders are processed efficiently to enhance customer satisfaction.
InternetInternet of ThingsTelecommunications
Responsibilities
Managing customer accounts, following up with customers for administrative and sales purposes, providing troubleshooting assistance for orders, account statuses, and other problems
Support all sales channels through communicating weekly and monthly promotional offerings
Assist in prepare proposal materials, including data entry, editing, and verifying proposal information
Assist with tenant bulk upgrade accounts
Compiling a list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
Recording sales trends and other reporting as needed for management
Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
Work within Customer Relationship Management CRM system to maintain accounts, contacts, notes, activities, and contracts. The accuracy of contracts with pricing detail, products, point of contact, order dates for our sales team is crucial
Provide timely customer service and communication via phone, email, or in person to all internal teams, sales, and clients in a professional, positive, and respectful manner
All other duties as assigned
Qualification
Required
High School Diploma or equivalent
At least 4 years of experience in sales support, administrative support or customer service-based role
Preferred
Associate's Degree in Business or Marketing, or equivalent
Benefits
A 401k plan with up to a 4% company match.
Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
A robust wellness program that offers annual health screenings as well as fitness incentives.
Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.
Company
ImOn Communications
ImOn Communications is the smart choice for cable, Internet and phone service for residents of Cedar Rapids and Marion.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-17Acquired
Leadership Team
Patrice Carroll
President and CEO
Recent News
Corridor Business Journal
2026-01-16
Corridor Business Journal
2025-09-30
Corridor Business Journal
2025-08-19
Company data provided by crunchbase