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Trinity Health MI · 4 hours ago

SEMI_Rep, Patient Access I

Ann Arbor, MI

Full-time

Onsite

Entry Level

1+ years exp

Trinity Health MI is committed to providing compassionate, person-centered care. The Patient Access Representative I role focuses on delivering exceptional customer service while performing registration and insurance verification functions, ensuring patients meet financial requirements and providing essential information to various stakeholders.

Hospital & Health Care

Responsibilities

Provides patient focused customer service

Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals

Provides general information to hospital users, patients, families & physician offices

Researches, collects & analyzes information

Identifies opportunities, develops solutions, & leads through resolution

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience

Responsible for distribution of analytical reports

Utilizes multiple system applications to perform analysis, create reports & develop educational materials

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge

Research & compiles information to support ad-hoc operational projects & initiatives

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices

Qualification

Insurance verificationMedical terminologyDiagnostic codingProcedural codingCustomer serviceData analysisReport creationRegulationsProblem-solvingCollaborationCommunicationCritical thinking