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Liberty Mutual Insurance · 1 month ago

Surety Underwriting Assistant

US-WA-Seattle

Full-time

Hybrid

Entry Level

$50K/yr - $76K/yr

1+ years exp

Liberty Mutual Insurance is committed to customer-centricity and is transforming the insurance experience. The Surety Underwriting Assistant will manage surety bond transactions, oversee agency setups, and provide support for underwriting functions while ensuring compliance and delivering excellent customer service.

FinanceFinancial ServicesInsurance

Responsibilities

Manage surety bond, agency, and processing transactions for assigned product lines or territories, ensuring accuracy and efficiency. This includes handling new business, renewals, cancellations, endorsements, and reinstatements

Oversee agency setup, licensing, appointment processing, and power-of-attorney issuance, while also resolving reconciliation issues. Maintain and update reports as needed

Provide support for underwriting functions like contract/commercial bonds and bid requests, ensuring compliance with state regulations. Deliver excellent customer service by addressing inquiries and ensuring satisfaction

Assist with customer inquiries, providing answers and follow-up to guarantee satisfaction. Demonstrate a strong understanding of agency management workflows, including commissions, licensing, compliance, and Power of Attorney processes

Apply knowledge of rating plans to accurately apply rates and assist with rating scenario entry. Retrieve and manage bond/agency-related documents with meticulous attention to detail

Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies

Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned

Qualification

Surety bond processingCustomer serviceCommunication skillsOrganizational skillsTechnical supportLogical thinkingComputer software proficiencyTeamworkIndependent workAttention to detail