Information Technology Support Engineer jobs in United States
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Confidential Jobs ยท 4 weeks ago

Information Technology Support Engineer

positionJersey City, NJ
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

Confidential Jobs is seeking an Information Technology Support Engineer to provide technical support and manage IT operations. The role involves assisting end users, managing accounts and licenses, troubleshooting network issues, and ensuring efficient IT service delivery.

Computer Software

Responsibilities

Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure

Qualification

Microsoft 365 administrationAzure AD managementWindows operating systemsITIL knowledgeNetwork fundamentalsSelf-sufficientProblem-solving skillsCommunication skillsOrganizational skills

Required

4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

Preferred

ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage

Company

Confidential Jobs

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Confidential Jobs is operated by ExecThread, Inc. (https://execthread.com).
dateFounded in 2015
location
New York, NY, US
people-size201-500 employees
web-link
https://execthread.com

Funding

Current Stage
Growth Stage

Leadership Team

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Amy Nelson
Managing Partner
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Brandon Nolan
Chief Information Security Officer
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Company data provided by crunchbase