Ironclad · 5 hours ago
Lead Customer Marketing
San Francisco, CA
Full-time
Onsite
Senior Level
$165K/yr - $205K/yr
7+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. As the Lead Customer Marketing Manager, you will own customer marketing initiatives, turning satisfied customers into advocates and driving business momentum through compelling content and engagement strategies.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Craft narratives: Create compelling content that demonstrates Ironclad's impact across industries and use cases in multiple formats (written, video, events)
Build relationships: Identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc
Find the fans: Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals
Customer stories: Manage a library of up-to-date customer success stories, and build strategies to scale customer references
Measure what matters: Manage quarterly customer satisfaction surveys to track program impact and continuously improve engagement
Brand partnership: Partner closely with the corporate marketing team, from communications and social media, to strategy and design, to share our customers’ stories with the world
Qualification
Required
7+ years of experience in B2B marketing, with a focus on customer marketing or customer advocacy/engagement
Killer communication skills – you can talk to anyone and make them feel heard
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
Proficiency in marketing automation tools and CRM systems
Ability to manage multiple priorities while maintaining high quality standards
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Home office setup stipend to make your space work for you
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Cai GoGwilt
Co-Founder and Chief Architect
Recent News
2025-12-16
2025-11-28
Company data provided by crunchbase