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SCAN · 2 hours ago

Peer Advocate- Bilingual

Lee Canyon Summer Home Area, NV

Part-time

Onsite

New Grad, Entry Level

$20.75/hr - $20.75/hr

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. The Peer Advocate Bilingual role involves supporting members at risk for specific health conditions through peer support and education to improve health outcomes and quality of life.

Elder CareHealth CareHome Health CareMedical

Comp. & Benefits

Responsibilities

Make outbound calls to SCAN members based on identified health interventions or quality initiatives

Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change

Coach members to create and implement strategies that minimize risks associated with the identified common health conditions

Encourage and provide assistance to members who may encounter obstacles to seeking care

Document all required information in the care management system during phone calls with members

Maintain client confidence by keeping information confidential

Utilize department job aids and training materials

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members

Actively support the achievement of SCAN's Vision and Goals

Contribute to team effort by accomplishing related results as needed

Other duties as assigned

Qualification

BilingualComputer proficiencyCommunication skillsInterpersonal skillsOrganizational skillsTeamworkWork independentlyAdaptability

Required

Current SCAN Membership

Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software

Excellent communication skills including the ability to articulate one's own personal SCAN membership experience

Strong interpersonal skills, as well as strong written and verbal communication skills

Ability to work independently as well as part of a team

Strong organizational skills

Ability to work in a fast, loud and changing environment

Must be available to work onsite storefront Henderson, NV

Must be a current Scan Health Plan member