Emory Healthcare · 1 month ago
Sr Manager, Oncology Financial Navigation
US-GA-Atlanta
Full-time
Onsite
Senior Level
$48.93/hr - $59.62/hr
5+ years expEmory Healthcare is a leading healthcare provider committed to delivering quality care and support. The Sr Manager of Oncology Financial Navigation will manage financial navigation services, ensuring patients have access to necessary financial resources while supervising a team and collaborating with various departments to address financial barriers.
Health CareMedical
Responsibilities
Manage and coordinate financial navigation services across Winship sites, ensuring patients access needed financial resources
Develop strategies to help patients manage their financial responsibilities
Supervise a team of financial navigators, providing training and support, and standardizing processes
Collaborate with the revenue cycle, pharmacy and clinical teams to address financial barriers faced by patients
Establish, meet and exceed operational workflow, productivity and results standards related to the above functions
Organize, manage, and monitor the performance and provide on-going performance feedback, address problems, hire, orient and train employees
Work with manager to formulate plan for professional development
Attend educational in-services as appropriate
Participate in professional activities and organizations to maintain knowledge of current trends, practices, and developments
Act as a key resource on matters pertaining to patient financial navigation for assigned department(s)
Perform regular review of quality and skill sets of team resources
Anticipate growth needs
Train staff as appropriate on financial navigation activities, including use of supporting platforms
Liaison between external customers and stakeholders on all Winship financial navigation services and related issues
Supervise a team of oncology financial navigators who will monitor in-house accounts to improve revenue and timely payment of claims
Perform cost estimates and follow guidelines associated with pre-payment process
Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by Emory Healthcare
Act as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter
Complete cost estimates and follow guidelines associated with pre-payment process
Train new staff members
Perform all aspects of benefits verification
Provide financial assistance for assigned sections when required
Maintain a knowledge base of patient financial assistance and co-pay programs available
Solve problems independently and must be strongly vested in team management
Collaborate with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care financial experience
Work with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care
Collaborate with Social Workers and Clinical staff regarding patient financial resources when required
Perform all aspects of benefits verification
Knowledge of Medicare, Medicaid and Third-Party carriers and referrals and precertification procedures
Participate in professional activities and organizations to maintain knowledge of current trends, practices, and developments
Qualification
Required
Bachelor's Degree required in healthcare administration, or a related area
5-7 years of total experience with 3-5 years of management experience
Minimum of 2 years of oncology financial navigation OR any combination of equivalent education and experience (i.e., Associate's and 4 years' experience in oncology financial navigation)
Some travel may be required between EHC site locations
Demonstrates understanding in how to manage resources across an organization to maximize organization impact in multiple clinical specialties (shared resources)
Experience with ambulatory care environments and ability to translate and embed standard operating procedures and process into the clinical environment where appropriate
Maintains standards of professional practice, strict confidentiality, advocacy and ethics
Adheres to department and organizational policies and procedures
Supports the Mission, Vision and Values of Emory Healthcare and Winship Cancer Institute
Always uses effective customer service/interpersonal skills and discretion and in all forms of communication with patients and with clinic staff
Have a high level of initiative and ability to self-direct to solve financial problems of patients and work collaboratively with the treatment team
Exceptional communication, conflict resolution, organization, follow-up and negotiation skills required
Ability to work in a high-volume caseload environment required
Ability to utilize software relevant to the job, including Microsoft Office Suite, medical records systems and medical billing systems
Benefits
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
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