TheCoTeam ยท 1 month ago
Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)
Kihei, HI (eDesign)
Full-time
Onsite
Entry Level
$45K/yr - $65K/yr
3+ years expTheCoTeam is a high-end residential service provider specializing in AV, lighting, shading, and control solutions. They are seeking a Service & Scheduling Coordinator to manage client communications, resolve issues, and coordinate schedules to ensure a seamless customer experience.
Consumer Electronics
Responsibilities
Primary Point of Contact: Phone, Email, Text, Ticketing System
Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
Satisfaction: Deliver a "WOW" experience, each and every time
SLA: Meet or exceed our response times and obligations
Interface With: Service Technicians, Project Managers, Accounting, Partners
Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
Documentation: Update and Maintain accurate client records
Expedite: Efficiently move the issue through various departments
RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
Qualification
Required
A customer service background
Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
A knack for the technical
A steady work history (3yrs between hops)
A pleasant disposition
High EQ
Strong, independent problem solver
Proactive
Extreme attention to detail
Dynamic thinker
Assertive
Benefits
Simple IRA
Medica Insurance - check!
Vision & Dental: Optional
PTO: 96 hours
6 Paid Holidays
Continuous Professional Development
Relaxed Family-Like Environment
Quarterly Company Events
Occasional Pau Hana!
Company
TheCoTeam
We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase