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Lead · 2 months ago

Branch Banker

Kansas City, MO (On-Site)

Full-time

Onsite

New Grad, Entry Level

Lead Bank is a fintech building banking infrastructure for embedded financial products and services. The Branch Banker role involves providing personalized banking services, assisting clients with online banking, and ensuring a seamless digital client experience.

BankingCryptocurrencyFinanceFinancial ServicesFinTech

Responsibilities

Complete online banking enrollment and check orders on client’s behalf

Issue debit and credit cards; troubleshoot denials; initiate fraud claims

Process funds transfers (internal, ACH, wire)

Troubleshoot and resolve online banking issues clients may experience

Verify personal and business identification documents (CIP/KYC) and archive paperwork

Process new online account applications

Provide a seamless digital client experience through live chats, emailed requests, and website form inquiries

Provide ongoing client support to further business or enhance client account productivity

Become a Lead Bank product knowledge expert. Educate clients and new hires on specifics of our financial service offerings

Utilize CRM (Customer Relationship Management) system

Perform other duties as assigned

Qualification

Client service skillsCommunication skillsTeam playerGrowth mindsetAttention to detail

Required

Excellent client service skills

Embody the growth mindset and bring a self-driven and self-starter mentality to your work

Brings communication skills that help you understand client needs

Thrives in social situations

Able to complete assigned tasks to perform duties required

Preferred

Bank Teller experience is preferred, but not required

Benefits

Medical, Dental, Vision, Life, 401k matching, and Disability benefits

Flexible vacation policy, plus three mental health days and your birthday off

Company

Lead

Lead is a Banking as a Service platform providing financial solutions for individuals, businesses, and fintech companies.

Founded in 1928

Kansas City, Missouri, USA

51-200 employees

https://www.lead.bank

Funding

Current Stage

Growth Stage

Total Funding

$170M

2025-09-04Series B· $70M

2022-08-01Series A· $100M

2022-08-01Acquired

Leadership Team

Jacqueline Reses

Chief Executive Officer

Ronak Vyas

Cofounder and CTO

Recent News

Crunchbase News

Highest Count Of New Unicorns Join Crunchbase Board In Over 3 Years As Exits Also Gain Steam

2025-10-15

CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data

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2025-09-30

Entrackr

Edtech unicorn LEAD cuts losses by 70%; revenue remains flat

2025-09-14

Company data provided by crunchbase