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Avangrid · 8 hours ago

Lead Analyst - Customer Billing

Binghamton, NY

Full-time

Onsite

Mid, Senior Level

$78K/yr - $98K/yr

3+ years exp

Avangrid is a company under New York State Electric & Gas that focuses on customer service. The Lead Analyst - Customer Billing is responsible for ensuring accurate and timely customer billing, handling customer requests, and coordinating the billing team’s workload.

Charity

Responsibilities

Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business

Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts

Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process

May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)

On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)

Qualification

Analytical abilityElectricGas Rate StructureLeadership SkillsCommunication skillsEffective problem-solving skillsOrganizational skillsMulti-taskingPC skillsMS Office Suite