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Riddell · 1 month ago

Customer Success Coordinator InSite Analytics

United States

Full-time

Remote

New Grad, Entry Level

$50K/yr - $52K/yr

0+ years exp

Riddell is seeking a motivated, detail-oriented Customer Success Coordinator to support their InSite Analytics customers. In this entry-level role, you will work directly with football programs to ensure they maximize the value from InSite sensor technology and analytics subscription services, acting as a primary point of contact and providing ongoing guidance.

Sporting Goods

Responsibilities

Build and maintain strong relationships with assigned programs, acting as a reliable, knowledgeable point of contact

Understand each customer’s goals, challenges, and workflows to provide helpful guidance throughout their season

Partner with internal teams (Sales, Product, Support) to ensure smooth onboarding, setup, and continued engagement

Help drive consistent product usage by sharing data highlights, reminders, and best practices with coaches and staff

Monitor customer activity and usage patterns to identify gaps, troubleshoot issues, and recommend improvements

Conduct product walkthroughs, demos, and training sessions—both virtually and in person

Gather and communicate customer feedback to the Product team to support ongoing improvements

Support the end-to-end onboarding process from a high-level perspective, ensuring customers feel prepared and confident

Deliver an exceptional customer experience that drives retention, renewal, and advocacy

Qualification

Customer success experienceData analysisFootball operations knowledgeCRM tools familiarityMicrosoft Office proficiencyCommunication skillsProblem-solving abilitiesOrganizational skillsPresentation skills