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Endeavour Solutions Inc. -Dynamics 365 ERP, CRM & Cloud · 1 month ago

Senior Dynamics 365 CRM Functional / Business Analyst Consultant

United States

Full-time

Remote

Senior Level

5+ years exp

Endeavour Solutions Inc. is a top Microsoft Partner for ERP, CRM, and AI Cloud Business Applications. In this senior consulting role, you will lead the functional design and delivery of Dynamics 365 CRM solutions, collaborating with client stakeholders to gather requirements and ensure successful implementations.

AnalyticsConsultingCRMEnterprise Resource Planning (ERP)Enterprise SoftwareSoftware

Growth Opportunities

Responsibilities

Lead functional discovery workshops, requirements elicitation, and business process mapping

Design and configure solutions across Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service

Utilize the Power Platform (Power Apps, Power Automate, Dataverse) to extend and enhance D365 capabilities

Produce functional specification documents, user stories, and acceptance criteria

Provide leadership during UAT, training, and deployment activities

Act as a trusted advisor for clients, guiding them on best practices and system capabilities

Collaborate with project managers, architects, and developers to ensure successful project delivery

Use Azure DevOps for backlog management, requirements tracking, and test case oversight

Work within Agile project teams, participating in sprint planning, reviews, and retrospectives

Maintain up-to-date expertise in Dynamics 365 and Power Platform capabilities through continuous learning, training, and professional development

Qualification

Dynamics 365 CRMMicrosoft Power PlatformAzure DevOpsAgile project deliveryStakeholder managementCommunication skillsDocumentation skills

Required

5+ years of hands-on experience implementing and supporting Dynamics 365 CRM / CE

Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field

Proficiency with the following Dynamics 365 modules: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Field Service

Proficient with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse)

Experience working with Azure DevOps

Strong understanding of Agile project delivery

Excellent communication, documentation, and stakeholder management skills