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Bigeye · 1 month ago

Sr. Site Reliability Engineer

United States

Full-time

Remote

Senior Level

$175K/yr - $195K/yr

5+ years exp

Bigeye is a company that builds trusted tools for enterprises to manage their data and AI confidently. As a Senior Site Reliability Engineer, you will be responsible for ensuring the reliability and operability of core systems, designing infrastructure for hybrid data and AI workloads, and collaborating closely with various teams to enhance deployment and monitoring processes.

AdvertisingMarketingMedia and Entertainment

H1B Sponsor Likely

Responsibilities

Design and evolve a deployment system that orchestrates hybrid application deployments across Bigeye’s AWS infrastructure and customer clouds

Build and maintain CI/CD pipelines so teams can ship changes to production regularly, safely, and with fast feedback loops

Own the infrastructure foundations that let Bigeye scale - capacity planning, environment topology, and cost aware growth

Automate repetitive workflows and build self service tooling so developers can provision, deploy, and debug without blocking on the infra team

Define and track SLIs/SLOs for core services; use error budgets and clear metrics to guide reliability work

Improve on-call quality: actionable alerts, clear runbooks, safe rollback paths, faster MTTR, and fewer noisy pages

Design and implement systems and processes to measure reliability over time, and drive concrete improvements after incidents

Gather, analyze, and visualize metrics, logs, and traces to monitor system performance and uncover hidden failure modes

Participate in system design and capacity planning to make sure new features are reliable, operable, and diagnosable from day one

Work directly with customer teams (data, platform, security) to understand their environments, support hybrid deployments, and enable them to run Bigeye with confidence

Qualification

AWSCI/CD pipelinesProgramming (Java/Go/Python)Linux fundamentalsKubernetesObservability fundamentalsCuriosityCommunication skills

Required

5+ years of experience as a software and/or infrastructure engineer, including substantial time running production systems

3+ years of experience as a software developer - you've spent time on 'the other side of the fence' and can read and write production code

Strong programming skills in at least one of Java, Go, or Python

Experience running services in AWS and working with service oriented architectures

Strong Linux and systems fundamentals (processes, networking, containers, monitoring, debugging)

Comfortable with shell scripting for glue and automation; use higher-level languages (Python/Go/Java) for larger systems

Hands-on experience with CI/CD pipelines and build/deploy systems

Solid understanding of observability fundamentals (metrics, logs, traces) and how to use them to debug and improve systems

Experience operating user-facing systems in fast-moving environments, including participating in on-call rotations and incident response

Strong communication and ownership; you can work across teams, explain tradeoffs clearly, and drive projects from problem to stable solution

Proven curiosity about the real customer problem, not just the immediate ticket or symptom

Preferred

Kubernetes experience

Experience with GCP or Azure in addition to AWS

Deep familiarity with AWS networking - e.g. gateways, route tables, NAT, etc

Experience with hybrid deployments (cloud + customer VPCs / accounts)

Experience with modern observability tools

Familiarity with data platforms (warehouses, ETL/BI, data pipelines)

Benefits

Highly competitive salary and equity opportunity

Medical, Dental and Vision to keep you healthy

Health and Wellness package

401k plan to help you save for the future

Unlimited PTO to have fun

Receive an elite technology package to make work easier

Company

Bigeye

Bigeye is a full-service marketing agency.

Founded in 2011

Orlando, Florida, USA

11-50 employees

https://www.bigeyeagency.com/

H1B Sponsorship

Bigeye has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)