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H&M · 5 hours ago

Visual Keyholder - River Hills Center

Mankato, MN

Full-time

Onsite

Entry Level

$15.88/hr - $18.74/hr

1+ years exp

H&M is a fashion brand that offers the latest styles and inspiration. The Visual Keyholder is responsible for creating an inspiring environment for customers while supporting the store team in delivering an exceptional customer experience and implementing the Visual Identity in line with H&M standards.

Customer ServiceFashionRetail

H1B Sponsor Likely

Responsibilities

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook

Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines

The role will execute floor moves based on those joint discussions

Ensure you are up to date with current fashion trends

Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Ensure you meet customer expectations on direct service according to H&M standards

Support the store to achieve an excellent customer experience

Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store

Create a clear red thread from windows to A-area with wearable buying suggestions

Ensure high-quality garment presentation every day together with the store team

Maintain clear customer flow through fixture placement and navigation in line with H&M standards

Launch and maintain all sales campaigns and activities on time and according to H&M standards

Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets

Adapt the store planning according to store needs and budget from the Commercial plan

Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions

Complete all sales floor and window morning routines daily before the store is open

Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset

Keep visual room organized and safe

Keep all Visual materials in the store current and share information with the team on seasonal changes

Paint & maintain the windows as necessary

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development

Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled

Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook

Maintain overview, follow up, and give feedback while executing floor moves together with the store team

Seek Visual Merchandiser potential for succession

Ensure that all communication in the windows and sales floor complies with local legislation

Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures

Work with timekeeping and scheduling system including approving timesheets

May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Promote employee and customer safety

Resolve health & safety, legal, and security issues

Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Qualification

Visual MerchandisingCustomer ServiceFashion KnowledgeTeam LeadershipMulti-taskingCommunication SkillsProblem Solving

Required

Inclusive, positive, creative, and willing to learn on the job!

Passionate for customer service and helping people find their style

A multi-tasker who enjoys working in a fast-paced environment with an eye for detail

1-2+ years of transferrable experience welcome

You have the ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool

Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups

Must be able to work a flexible work schedule, including nights and weekends

May be required to travel to support other stores

Preferred

Previous keyholder responsibilities preferred

Benefits

25% Staff Discount

Medical, Pharmacy Vision and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday and Parental Pay

401K

Commuter Benefits

Health and Dependent Care FSA

Additional Voluntary Benefits

Company

H&M

Glassdoor3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (2)