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City of San José · 1 day ago

Senior Salesforce Developer (Enterprise Supervising Technology Analyst)

San Jose, CA

Full-time

Hybrid

Mid, Senior Level

$148K/yr - $180K/yr

4+ years exp

The City of San José is committed to providing exceptional civic services through innovation and advanced technologies. The Senior Salesforce Developer will support the expansion of San José 311's internal coding and customer service capacity, focusing on digital service delivery analysis, application development, and improving accessibility for underserved community members.

Environmental ConsultingInnovation ManagementOffice AdministrationRecycling

No H1B

Responsibilities

Lead architectural design and development within our CRM ecosystem, including Salesforce platform customizations, MuleSoft integrations, and Java applications that connect with downstream city systems

Design and develop highly usable, accessible application solutions by customizing platforms and leveraging modern programming languages

Provide ongoing support and maintenance for the CRM solution on the Salesforce platform, including troubleshooting and resolving system issues to ensure optimal performance

Provide comprehensive Salesforce CRM support, including troubleshooting, maintenance, and custom feature development, while staying current with emerging technologies and industry best practices

Execute full software development lifecycle activities, including design, testing, implementation, and upgrades, while creating robust technical documentation and user guides

Build and maintain strategic partnerships with vendors and internal city departments to ensure seamless service delivery and continuous improvement of digital infrastructure serving our community

Qualification

Salesforce developmentMuleSoft integrationApex programmingLightning Web ComponentsJava applicationsGitHub managementTechnical documentationAnalytical thinkingProblem solvingTeamworkCommunication skills

Required

A Bachelor's Degree from an accredited college or university in a relevant field

Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support

Possession of a valid State of California driver's license may be required

Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required

Experience in administration, configuration, development, implementation, Apex/Lighting, and support with Salesforce (SFDC) platform

Experience working with Dialog Flow in Salesforce customization, Security Access, Workflow Approvals, Data Validation, data utilities, analytics, and support activities

Experience in SFDC using Lightning Web Components, Apex Language, Visual Force Pages, Classes, Triggers, Indexes, Locks, Web Services, Components, Tabs, Apex Web Services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing Rules, and Workflows

Experience in Lighting Process builder flows, Connect API, Chatter, and quick Actions

Experience in Trigger Framework, Recursive Trigger, and VF Remoting

Experience in using and managing version source control systems such as GitHub

Knowledge of programming concepts, coding practices, and troubleshooting procedures, including but not limited to system support, system maintenance, and assisting with software implementation

Experience in script languages like XML, CSS, JSP, and WSDL

Knowledge in implementing Integration with MuleSoft

Experience gathering and documenting technical requirements to address bug fixes and develop enhancements or new functionality