Ylopo · 3 weeks ago
Junior Client Success Manager
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $55K/yrYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager, focusing on helping clients succeed and learning the intricacies of digital marketing and SaaS. The role involves direct client interaction, support, and documentation to ensure client satisfaction and retention.
Lead GenerationMachine LearningMarketing AutomationPropTech
Responsibilities
Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
Act as an advocate for the client's needs
Speak confidently and professionally with clients
Work with the utmost urgency to work through client issues
Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)
Qualification
Required
Previous experience in a support or customer service role
Professional manner
Consistent work habits and a strong work ethic
Strong organizational skills and attention to detail
Ability to multitask and work independently toward deadlines
Strong project coordination skills
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Preferred
Undergraduate degree preferred, preferably in business or communications
Understanding of real estate and the real estate profession is a plus, but not necessary
Benefits
A commitment to personal development
Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
Team building events, team lunches/ happy hours, and other company wide events
A supportive, caring environment dedicated to continuous learning and growth
Company
Ylopo
Ylopo is a real estate-focused SaaS platform that uses digital marketing and AI to help agents generate, nurture, and convert leads.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-05-18Series Unknown
2014-06-04Seed
Leadership Team
Juefeng Ge
Co-Founder, President
C
Christopher Soto
Chief Technology Officer
Recent News
Company data provided by crunchbase