Oldcastle BuildingEnvelope · 3 days ago
Customer Service Representative
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expOldcastle Building Envelope is a leading company in architectural glass and building products, contributing to various significant projects. The Customer Service Representative is responsible for providing excellent customer service, documenting interactions, and processing orders to ensure customer satisfaction.
Building MaterialInterior DesignManufacturing
Responsibilities
Maintain a broad knowledge of clients, products and services of the organization
Document customer interactions and transactions
Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed, and phoned in orders for production
Coordinate with sales and production to meet customer expectations
Coordinate and/or resolve product or service issues
Communicate with customers to determine expected delivery date and time
Qualification
Required
A minimum of 1-2 years experience in construction or manufacturing industry in any setting
Must have 1-2 years of prior customer service experience in customer facing role
Strong ability to read with attention to detail and communicate requirements in fractions
Must have strong organizational and listening skills
Ability to read, interpret, and understand drawings, blueprints and specifications
Ability to work independently and prioritize work with deadlines; ability to work overtime when required
Preferred
Preferred experience with AS400/Surpass, SAP
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2025-09-22
Company data provided by crunchbase