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Inhabit® · 1 month ago

Director of Account Management

Chandler, AZ

Full-time

Onsite

Director/Executive

7+ years exp

Inhabit Iq operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. The Director of Account Management will lead the strategic retention and growth of Inhabit’s Short Term Rental client portfolio, managing a team of Account Managers and driving expansion across their core PMS platform and associated solutions.

CommercialProperty ManagementResidentialSaaS

Responsibilities

Lead and mentor a team of Account Managers, fostering a high-performance culture

Own strategic account planning and execution across identified STR portfolios

Drive client retention and expansion through proactive engagement and solution alignment

Facilitate and lead QBRs and EBRs with top-tier clients

Collaborate cross-functional relationships with Product, Marketing, Sales, and Implementation teams to deliver client value

Develop and execute retention and expansion growth strategies for Streamline PMS and add-on products in defined customer segments

Develop and monitor client health metrics and intervene proactively to mitigate customer attrition

Represent client voice in internal roadmap discussions and feedback loops

Lead Renewal Rate

Lead Net Revenue Retention (NRR)

Lead Client Satisfaction (CSAT)

Lead Team Performance

Lead Product Expansion

Lead QBR/EBR Coverage

Qualification

Account ManagementClient SuccessSaaS MetricsProperty Management SoftwareLeadership ExperienceCommunication SkillsPresentation SkillsRelationship Building