SeatGeek · 7 hours ago
Senior Data Analyst, Operations
New York, NY
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $147K/yr
3+ years expSeatGeek believes live events are powerful experiences that unite humans. They are seeking a Senior Data Analyst to join their analytics team, focusing on improving operational excellence by transforming raw data into actionable insights that guide decision-making and drive measurable improvements.
EdiscoveryEventsSearch EngineSportsTicketing
Responsibilities
Developing reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT, cost per resolution)
Creating data-driven prioritization systems that quantify the expected cost of delayed resolution and inform routing strategies, including identifying candidates for VIP/fast-track treatment
Evaluating and improving contact volume forecasting by breaking down seasonality, near-term momentum, and historical spikiness patterns to strengthen operational planning
Surfacing user insights that connect support quality to broader business outcomes, enabling leaders to understand the downstream implications of support performance on revenue and customer experience
Partnering with Product and Engineering to enact and test preventative product solutions and measuring the impact on support metrics
Own our business relationship with stakeholders on the Marketplace Ops team, understanding their objectives and aligning our analytical roadmap to achieve those goals
Develop our understanding of lifetime customer value by connecting operational excellence, problem-order dynamics, and support experience quality to retention and revenue outcomes
Conduct exploratory analysis to identify pockets of under-performance in the Support organization, including contact types, workflows, and root-cause categories
Analyze chatbot and text-based data (NLP) to understand customer intent, friction points, and automation improvement areas
Evaluate different chat bot vendors and plan and conduct A/B tests to improve performance. Determine strategy for making chatbot data accessible to DWH
Build lasting modeling solutions, automate analyses, and author pipelines via SQL-based ETL frameworks
Improve the hygiene and usability of operational data (Zendesk, UnitQ, and more) enabling us to make decisions based on cost dynamics
Qualification
Required
3+ years of relevant experience
A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
Expert-level knowledge of SQL
Experience performing analysis with large datasets
Experience building reports and dashboards using business intelligence tools
A track record of influencing business strategy with data
A strong statistical understanding of online testing methodologies and metric development
Preferred
Natural Language Processing experience - nice to have
Proficiency in a scripting language (Python or R) - nice to have
Domain expertise or past experience in operations - nice to have
Benefits
Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
Company
SeatGeek
SeatGeek operates a mobile-focused ticket platform and search engine that lets fans buy and sell tickets for events.
501-1000 employees
H1B Sponsorship
SeatGeek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (13)
2022 (7)
Funding
Current Stage
Late StageTotal Funding
$400.1MKey Investors
AccelGlynn Capital ManagementTCV
2022-08-31Series E· $238M
2020-01-01Series Unknown
2017-04-18Series D· $57M
Leadership Team
Jack Groetzinger
Co-Founder and CEO
Eric Waller
Co-Founder
Recent News
2025-12-08
2025-11-19
2025-11-19
Company data provided by crunchbase