Veterinary Referral Center of Central Oregon · 1 month ago
Customer Service Supervisor
Bend, OR
Full-time
Onsite
Mid, Senior LevelVeterinary Referral Center of Central Oregon (VRCCO) is a leader in advanced pet care, offering a range of specialty and emergency services. The Customer Service Supervisor will lead the client-facing operations and call center, ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
Health CareMedicalVeterinary
Responsibilities
Supervise, mentor, and develop the customer service team (front desk, call center, client relations)
Manage scheduling, workload distribution, and performance evaluations
Foster a culture of accountability, collaboration, and continuous improvement
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups
Resolve escalated client concerns with professionalism and compassion
Implement feedback systems to measure and improve client satisfaction
Develop and enforce customer service policies, procedures, and best practices
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores)
Partner with leadership to align customer service initiatives with hospital goals
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach
Qualification
Required
Experience in a supervisory role within a customer service environment
Strong leadership and team management skills
Excellent communication skills, both verbal and written
Ability to resolve escalated client concerns with professionalism and compassion
Experience in developing and enforcing customer service policies and procedures
Ability to collaborate with medical and administrative teams
Strong organizational skills and attention to detail
Ability to monitor service metrics and implement improvements
Passion for veterinary care and commitment to exceptional service
Benefits
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Company
Veterinary Referral Center of Central Oregon
Veterinary Referral Center of Central Oregon offers emergency treatment, dermatology & allergy, internal medicine, and surgery.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Johnson
Chief Financial Officer
Recent News
2025-11-05
2025-08-13
Company data provided by crunchbase