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Siemens Healthineers · 3 hours ago

Customer Service Engineer - Batan Rouge, Louisiana

Cary, NC

Full-time

Onsite

Mid Level

$50K/yr - $69K/yr

3+ years exp

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Service Engineer II will be responsible for servicing MR/CT Imaging Equipment, performing installations, troubleshooting, and ensuring customer satisfaction through effective repairs and training.

Health CareHealth DiagnosticsMedicalMedical Device

Responsibilities

You will be servicing MR/CT Imaging Equipment in the Louisiana and Mississippi area

You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision

You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction

You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management

You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc

Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Qualification

Medical Imaging EquipmentPreventative MaintenanceField Service EngineeringCustomer ServiceTechnical TroubleshootingElectrical PrinciplesJudgment in Customer RelationsAdministrative DutiesUse of ToolsNetwork ApplicationsCommunication SkillsTeamwork

Required

Minimum high school diploma

Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting

Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)

3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed

Valid driver's license, ability to drive independently day and night, and good driving record required

Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone

Must demonstrate excellent judgment in customer relations and in managing company resources

Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology

Experience with electronics, hydraulic and pneumatic systems

Preferred

Technical Associates Degree or equivalent preferred

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

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Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847

Malvern, Pennsylvania, USA

10001+ employees