Aurora · 23 hours ago
Technical Operations Manager - Vehicle Reliability Engineering
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $155K/yr
5+ years expAurora is on a mission to deliver the benefits of self-driving technology safely and efficiently. The Technical Operations Manager will lead the onsite technical support team, manage escalations, and ensure the operational readiness of the autonomous fleet through effective communication and strategic planning.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Manage and mentor a team of software support technicians in providing efficient, tier-1 and tier-2 technical solutions for the Aurora autonomous fleet
Manage the service desk queue, ensuring all technical incidents are triaged, tracked, and resolved within established SLAs
Serve as the primary escalation point for complex technical issues encountered by the autonomous vehicle fleet in the field
Reporting to senior management, collaborating with other departments (like operations, product, development, infrastructure), and keeping users informed
Anticipating future technical needs and planning for scalability and new technology
Develop and implement ITIL-based support processes and workflow improvements in partnership with Product and Engineering teams
Identify themes on recurring technical failures and collaborate with developers to implement long-term fixes
Conduct regular training sessions for the support team to deepen their Linux, networking, and system troubleshooting skills
Own the technical documentation (Knowledge Base), ensuring SOPs for fleet recovery and software deployment are accurate and up-to-date
Develop and track KPIs that are required to support the user base
Qualification
Required
5+ years of experience in a technical support leadership or Help Desk Lead role within a high-growth tech environment
Bachelor's degree or experience in a relevant field (e.g. Information Technology, Computer Science, etc)
3+ years of experience in team management (5+ team members)
Proficient in technical areas like: Linux, IT systems, hardware/software integrations, networking, lidar/radar
Proven experience managing incident response and ticketing systems (e.g., FireHydrant,Jira Service Management, ServiceNow)
Excellent communication skills with the ability to translate complex technical issues for non-technical stakeholders
Strong bias for action and the ability to make high-pressure decisions regarding vehicle safety and operational status
Preferred
Deep technical knowledge of hardware/software integration, including experience troubleshooting sensors (Lidar/Radar) and industrial computers
Expert-level Linux skills: 5+ years of experience in Linux administration, command-line troubleshooting, and shell scripting
ITIL Foundation certification or experience with other service management frameworks
Experience in the Autonomous Vehicle (AV), robotics, or aerospace industries
Knowledge of computer networking (TCP/IP, UDP, VLANs) and data log analysis
Previous experience with Python or Go for automating support tasks
Troubleshoot and diagnose software and hardware issue escalations involving Linux environments, Lidar, Radar, and on-vehicle compute systems
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
H1B Sponsorship
Aurora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (51)
2023 (91)
2022 (77)
2021 (38)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia CapitalGreylock,Index Ventures
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
David Maday
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase