Oldcastle BuildingEnvelope · 3 hours ago
Customer Service Representative
Schofield, WI
Full-time
Onsite
Entry Level
1+ years expOldcastle Building Envelope is a leading provider of architectural glass and building products, contributing to significant projects across various sectors. The Customer Service Representative plays a crucial role in ensuring excellent customer service by managing interactions and processing orders efficiently.
Building MaterialInterior DesignManufacturing
Responsibilities
Maintain a broad knowledge of clients, products and services of the organization
Document customer interactions and transactions
Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed, and phoned in orders for production
Answer the phone in 3 rings or less and direct callers to appropriate departments
Aid co-workers as needed
Communicate with customers to determine expected delivery date and time
Qualification
Required
Must be at least 18 years of age
Must have 1-2 years of prior customer service experience
Must have computer experience and accuracy in numeric input
Must have strong organizational and listening skills
Ability to read, understand, and communicate
Ability to work independently and prioritize work with deadlines; ability to work overtime when required
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2025-09-22
Company data provided by crunchbase