Ripple · 2 days ago
IT Support Specialist, Trading Floor
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$96K/yr - $115K/yr
8+ years expRipple is building a world where value moves like information, improving the global financial system through crypto solutions. The IT Support Specialist for the Trading Floor will provide exceptional technical support to trading teams, ensuring optimal performance and resolving high-severity incidents.
BlockchainCryptocurrencyFinTechForeign Exchange TradingInternetPaymentsWeb3
Responsibilities
Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats
Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading
Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence
Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware
Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.)
Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications
Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship
Qualification
Required
8+ years of direct experience providing technical support to Front Office trading desks
In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)
Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows
Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly
Preferred
Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous
Series 99 certification or an equivalent credential is a plus
Benefits
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Company
Ripple
Ripple is a provider of stablecoin-powered cross-border payments and digital asset custody solutions.
501-1000 employees
H1B Sponsorship
Ripple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$793.8MKey Investors
C1FundTetragon Financial Group LimitedSBI Investment
2025-11-05Series Unknown· $500M
2025-10-09Series Unknown
2023-09-05Secondary Market
Leadership Team
Brad Garlinghouse
CEO
David Schwartz
CTO
Recent News
2026-01-08
InsideBitcoins.com
2026-01-08
Company data provided by crunchbase