Playa Bowls · 1 month ago
Area Director of Operations
Memphis, TN, US
Full-time
Onsite
Lead/Staff, Director/Executive
$52K/yr - $65K/yr
3+ years expPlaya Bowls is a fast-casual restaurant concept that specializes in superfruit bowls. The Area Director of Operations will oversee multiple locations in the Memphis area, focusing on operational excellence, team development, and enhancing guest satisfaction.
Food and BeverageHealth CareOrganic FoodSnack Food
Responsibilities
Demonstrates the Playa Bowls values of community, respect, integrity, quality and passion in words and actions
Assess and analyze the shops KPI’s to understand where the stores are performing relative to Playa Bowls brand benchmarks and puts plans in place to achieve results
Lead, Influence and hold General Managers accountable to achieving KPI’s
Monitoring shop performance, identifying areas for improvement, and implementing strategies to improve operations and guest satisfaction
Drives the business through mentoring and training management and builds a personal development plans for their GM’s
Accountable for Building Great Management Teams in shop from GM to team members
Conduct site evaluations and put in place action plans which foster improved overall unit level performance
Provide written communication within 24 hours regarding visits and evaluation
Maintain, support, and compliance in the Food Safety and Sanitation
Complete annual business forecasting and budgets for area of responsibility
Maintains Operational Excellence in shop every day and ever shift by following all processes and procedures
Rollout training for all new products and procedures
Ensure shops are following all processes and procedures to achieve operational excellence
Conducts Performance evaluations on Team, develops development plans and KPI tracking and holding team accountable for delivering results
Qualification
Required
3-5 years' relevant experience
Bachelor's Degree or equivalent work experience
Ability to build strong working relationships with General Managers, Assistant Managers, Shift Leaders, Team members and community partnerships
Ability to multi-task, have strong organization skills, and proven ability to manage conflict
Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions
Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives
Ability to work independently and adapt to changing environments
Excellent communication skills; both written and oral, as well as listening skills
Preferred
previous experience supervising a multi-unit business environment
multi-unit supervision
Benefits
Competitive Compensation
Incentive Bonus Plan
Paid Time Off
Advancement Opportunities
Playa Discounts
Fun Environment
Mileage Reimbursement/Vehicle Stipend
Cell Phone Stipend
Company Card provided
Company
Playa Bowls
Playa Bowls is an acai shop that serves healthy fruit bowls, smoothies, juices, oatmeal, soup, and coffee.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-09-03Acquired
2021-08-23Private Equity
Leadership Team
Abby Taylor
Founder & CBO
Recent News
2026-01-05
2025-12-11
Company data provided by crunchbase