Conversational UX Designer - Onshore jobs in United States
cer-icon
Apply on Employer Site
company-logo

Oracle · 1 month ago

Conversational UX Designer - Onshore

positionUnited States
timeFull-time, Contract
remoteRemote
seniorityMid Level
money$48K/yr - $168K/yr
date3+ years exp

Oracle is a leading technology company, and they are seeking a Conversational UX Designer to create engaging conversational experiences. The role involves designing dialog flows, conducting user research, and collaborating with cross-functional teams to optimize conversational interfaces.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

Responsibilities

Design end-to-end conversational experiences including dialog flows, scripts, intents, prompts, and responses
Craft natural, human-like conversational language aligned with brand tone
Develop decision trees, multi-turn flows, error handling, contextual prompts, and fallback logic
Optimize conversations for clarity, efficiency, and user satisfaction across chat and voice interfaces
Conduct user interviews, usability tests, and A/B experiments to validate conversational designs
Analyze transcripts, user behavior, and interaction data to identify pain points and refine flows
Translate insights into design improvements and new conversation opportunities
Partner with Product, Engineering, and AI/NLP teams to ensure designs are feasible and technically aligned
Work with data scientists and linguists to refine intent models and training data
Create and maintain conversation design documentation, user journeys, style guides, and content standards
Evaluate conversational performance using metrics such as CSAT, containment rates, NLU accuracy, and task completion
Iterate based on user feedback, analytics, and business goals
Stay updated on conversation design trends, LLM best practices, and emerging AI experience patterns

Qualification

Conversational designUX writingNLP/NLU understandingFigmaDialogflowCross-functional collaborationUser researchAnalytics toolsAccessibility standards

Required

3–5 years of experience in UX writing, conversation design, content design, or interaction design
Hands-on experience creating conversational flows for chatbots, virtual assistants, or voice apps (e.g., Alexa, Google Assistant)
Strong writing skills with an ability to craft clear, concise, and natural-sounding dialogue
Experience with tools such as Figma, Miro, Dialogflow, Rasa, Lex, Voiceflow, Botmock, or similar platforms
Understanding of NLP/NLU concepts, intents/entities, and user behavior
Ability to work collaboratively with cross-functional teams in an Agile environment

Preferred

Background in linguistics, psychology, UX research, cognitive science, or communication
Experience designing for large language model (LLM)–based assistants
Knowledge of accessibility standards and inclusive design principles
Experience with analytics tools for conversation performance tracking

Benefits

Medical, vision, and dental benefits
401k retirement plan
Variable pay/incentives
Paid time off
Paid holidays

Company

Oracle

twittertwittertwitter
Glassdoor3.8
company-logo
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
dateFounded in 1977
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.oracle.com/

Funding

Current Stage
Public Company
Total Funding
$25.75B
Key Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO

Leadership Team

leader-logo
Esteban Rubens
Healthcare Field CTO
linkedin
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
linkedin

Recent News

The Tech Portal
Oracle-led group to take control of TikTok US operations
2026-01-25
Axios
The challenges facing the Ellisons' media empire
2026-01-25
ChannelX
Future of TikTok in the USA confirmed for 7.5 million businesses
2026-01-25
Company data provided by crunchbase