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JPMorganChase · 8 hours ago

Loan Servicing Associate I

Plano, TX

Full-time

Onsite

Entry Level

2+ years exp

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Loan Servicing Associate I, you will manage a portfolio of loans, ensure compliance with terms, and collaborate with stakeholders to drive positive outcomes for clients and the firm.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Interpret and manage loan documents for assigned portfolios

Ensure compliance with loan terms and deadlines

Identify and resolve loan servicing issues within established policies

Collaborate with internal and external stakeholders to facilitate discussions and negotiations

Propose and implement improvements to loan servicing processes

Provide training and guidance to junior team members

Manage projects and support operational initiatives

Apply strategic planning and time management to align operations with goals

Maintain accurate records and documentation

Support client service operations and enhance satisfaction

Adhere to service level agreements in a high-volume, deadline-driven environment

Qualification

Loan document managementStrategic planningConflict managementTraining othersProblem-solvingTime managementCommunication skillsTeamworkOrganizational skillsAttention to detail

Required

Two years of experience managing and interpreting loan documents in a financial institution

Proficiency in conflict management and negotiation

Strong critical thinking and problem-solving abilities

Experience training and guiding others in loan servicing tasks

Advanced strategic planning and time management skills

Ability to work efficiently in a fast-paced, high-volume environment

Strong organizational skills and attention to detail

Effective communication and interpersonal skills

Demonstrated ability to work independently and as part of a team

Commitment to maintaining compliance and service standards

Willingness to learn and adapt to changing priorities

Preferred

Experience collaborating with cross-functional teams to enhance client service

Flexibility and adaptability in dynamic environments

Positive attitude and motivation to contribute to team success

Self-starter with initiative and curiosity

Strong relationship-building skills

Ability to ask thoughtful questions to improve understanding and performance

Supportive and collaborative approach to teamwork

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees