This job has closed.

Kongsberg Discovery · 4 weeks ago

Services & Support Coordinator

Lynnwood, WA

Full-time

Hybrid

New Grad, Entry Level

$29/hr - $34/hr

Kongsberg Discovery is a global technology company providing innovative solutions for the marine industry. The Services and Support Coordinator role involves responding to customer inquiries, coordinating repairs and rentals, and ensuring timely communication across various departments.

Consumer Goods

Responsibilities

Create and review new cases and work orders

Information is set up in ERP and CRM

Create PO’s in ERP for RMA’s

Quoting quality and accurate requests from the customer and internal customers

Communicate with the customer before and during the project with all questions related to the request

Interface with other departments – Logistics, Finance, Sales, Rental, Operations, etc

Responsible for work orders and service appointments for rental, training, repairs, and demos

Prepare all documents needed to send to finance for invoicing

Stay in close collaboration and attend routine meetings with project departments, as well as other regional and global coordinators for resource sharing

Responsible for CRM service email queues for Kongsberg Discovery US

Responsible for following current HSE/Export Control policies and making sure guidelines are followed for all service trips

Meet with Project Managers, Team Leaders, and VP Customer Services to discuss high level jobs

Collaborate with sister company offices regarding warranty services, billing, delivery, and job specifics

Issue RMA’s to customers for repair returns using CRM and ERP

Communicate with product centers related to repairs and follow up

Issue customer repair quotes, complete sales orders, and send to finance for invoicing

Qualification

Customer service skillsERP system experienceMicrosoft OfficeTechnical expertiseSelf-sufficiencyCommunicationTime managementPositive attitude

Required

Knowledge of KD Worldwide organizations, products, deliveries, and customers

Committed and reliable

Knowledge of operating a PC and working with Microsoft Office

Ability to manage time and meet required deadlines

Good English written and verbal communication with both internal and external customers

High level of customer service skills

Ability to be self-sufficient

Positive attitude and ability to work well with others

Preferred

Technical expertise is a plus

Experience with basic ERP system is a plus

Benefits

Competitive compensation packages

Fully subsidized health & welfare benefits for employee (discounted costs for family members) with an option of a high deductible plan that includes an annual employer contribution towards your health savings account ($1500 for family, $750 for employee only, and prorated depending on date of hire)

Fully subsidized dental and vision coverage

Up to 5% employer match program

Flexibility with Paid Time Off

Position eligible for our annual employee bonus program

Professional and personal development and career opportunities

We offer the possibility to work with sustainable and exciting solutions for the future