Apply on Employer Site

Walgreens · 1 month ago

Group Supervisor Fulfillment Center

3299 TCHULATECH DRIVE,MEMPHIS,TN 38118

Full-time

Onsite

Mid Level

$57K/yr - $91K/yr

4+ years exp

Walgreens is a leading pharmacy and retail company serving nearly 9 million customers daily. The Group Supervisor in the Fulfillment Center is responsible for supervising teams, providing technical advice, and ensuring compliance with standards while enhancing processes to improve service delivery.

Consumer GoodsHealth CarePharmaceuticalRetail

Responsibilities

Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function

Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate

Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients

Responsible for coaching and developing the Centralized Services team members and Function Leads

Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results

Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager

Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met

Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.)

Qualification

Pharmacy Technician CertificationOperational Issue ResolutionCustomer Service ExperienceMS Office SuiteWorkforce Management SystemsCoachingExperience in Pharmacy FulfillmentBilingual in EnglishSpanishMentoring

Required

Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting

Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position

Experience in identifying operational issues and recommending and implementing strategies to resolve problems

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

Experience building and maintaining relationships within a team, coaching, mentoring, and training staff

Experience with MS Office Suite

Preferred

Experience applying knowledge of Workforce Management Systems (WMS)

Bi-lingual in English and Spanish

Experience working in a pharmacy fulfillment setting

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees