The Kendall Group · 1 month ago
Customer Service Representative - Kendall Electric
Coldwater, MI
Full-time
Onsite
New Grad, Entry LevelThe Kendall Group is a 100% employee-owned company that serves multiple industries including Electrical and Automation. They are seeking a Customer Service Representative to manage customer queries, process orders, and maintain positive relationships with customers through excellent service.
ElectronicsManufacturingSupply Chain ManagementWholesale
Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Acknowledge and resolving customer complaints
Acquire basic product knowledge to assist customers and vendors
Participate in sales and product training sessions
Process quotes in business system
Provide vendor portal assistance to customers
Maintain records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues, as necessary
Perform other duties and projects as assigned
Qualification
Required
Work Experience: Entry Level
Education: High school diploma or GED
Computer Skills: Proficiency in Microsoft Office
Organization Skills: Excellent work ethic, good verbal, and written communication skill
Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions
Ability to see, talk and hear
Ability to sit for 8 hours a day
Physical Environment: Normal office environment
Travel: Occasional travel to branches or to business related functions such as training or seminars
Preferred
Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force
Company
The Kendall Group
The Kendall Group is an electronics wholesaler and supplier that focuses on lighting and automation products.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pat Schrager
Vice President Strategic Partnerships
Company data provided by crunchbase