California State University - East Bay · 1 month ago
SEVIS Records Coordinator & Student Engagement Advisor
Hayward, CA
Internship
Hybrid
Intern, Entry, Mid Level
$5,083/mo - $7,228/mo
2+ years expCalifornia State University - East Bay is a regionally engaged and globally oriented university committed to academic innovation and student success. The SEVIS Records Coordinator and Student Engagement Advisor supports the International Programs office by serving as a Designated School Official (DSO) and providing guidance to F-1 students, overseeing the issuance of the Certificate of Eligibility and facilitating student engagement activities.
Higher Education
No H1B
Responsibilities
Serve as a Designated School Official (DSO) providing proactive guidance and support to new F-1 students from admission through initial enrollment
Interpret and communicate immigration and enrollment regulations to help students understand their specific circumstances (e.g., visa issues, SEVIS transfers, Change of Status applications)
Provide tailored advising within established institutional policies and procedures, recognizing when to elevate complex or unique cases
Coordinate with other F-1 advisors to ensure consistent and compliant communication across the International Programs team
Develop and deliver information sessions and communications that help students plan for timely enrollment, maintain status, and successfully transition to campus life
Maintain accurate student and program data in systems such as Salesforce and PeopleSoft to support I-20 issuance and regulatory compliance
Plan, coordinate, and facilitate international student events and activities, including orientation, International Education Week, and workshops designed to support student adjustment, engagement, and success
Provide guidance and advising to international students on F-1 regulations, cultural adjustment, and academic life as part of event planning and delivery
Develop and present educational sessions, or coordinate presenters, on topics related to F-1 compliance, academic success, and cultural transition
Design and update workshop and event content to align with best practices in international student engagement, student development, and intercultural learning
Encourage and mentor international students to participate in campus activities and leadership opportunities, fostering a sense of belonging and community
Collect and analyze data on student participation and feedback to inform program improvement
Serve as the primary contact for the Global Excellence Scholarship for international students, collaborating with university staff and the Director to support award recipients
Maintain awareness of current trends, regulations, and resources relevant to international student programming and engagement
Run daily processes in current software to gather SEVIS-reportable changes
Maintain accurate and timely updates of information in SEVIS
Organize data processing and workflow for semester registration of students in SEVIS
Update and manage new international student files for no shows/deferrals
Work closely with DSO’s to update SEVIS requires
Update F-1 student information in SEVIS, SIS, and other related software
Maintain accurate information on website related to area
Prepare regular/timely reports to track new international student trends in different admissions related categories
Track enrollment data and analyze to ensure accuracy in SEVIS reporting of students enrolled
Utilize current software to create, update, and maintain enrollment reports. Make recommendations on new reports
Qualification
Required
The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field
Experience should give evidence of competence and indicate the potential for further growth
A master's degree in a job‑related field may be substituted for one year of professional experience
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis
Federal immigration regulations governing F-1 international students (SEVIS, Department of Homeland Security, and Department of State requirements)
Principles and practices of student development, cross-cultural communication, and international student support
University administrative processes related to admissions, enrollment, and student engagement
Event planning, program development, and assessment methods in a higher education setting
Database systems such as SEVIS, PeopleSoft, and Salesforce, or similar student information systems
Interpret and apply complex federal immigration regulations and university policies accurately and appropriately
Advise and support international students on maintaining visa status, academic adjustment, and cultural transition
Exercise sound judgment, discretion, and sensitivity in handling confidential information and student cases
Plan, coordinate, and evaluate programs, workshops, and events that promote student engagement and success
Communicate effectively both orally and in writing with diverse audiences, including students, faculty, and administrators
Analyze data, prepare reports, and identify trends related to international student enrollment and engagement
Work independently with minimal supervision while contributing to a collaborative team environment
Maintain up-to-date knowledge of immigration regulations, compliance procedures, and best practices in international education
Preferred
Experience serving as a Designated School Official (DSO) and direct experience using the SEVIS system
Professional experience working with F-1 visa holders or in an international programs office within higher education
Demonstrated ability to design and deliver student programming focused on intercultural engagement, retention, or transition support
Experience using CRM systems (e.g., Salesforce) and student data systems (e.g., PeopleSoft)
Knowledge of second-language acquisition, intercultural communication, or global education practices
Benefits
Medical
Dental
Vision
Retirement (CalPERS)
401k
457
403(b)
Dependent and health care reimbursement accounts
Life insurance
Vacation and sick
14 paid holidays
One personal holiday
Tuition fee waiver
Company
California State University - East Bay
California State University, East Bay is the San Francisco East Bay Area's high-access public university of choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gene Lim
Interim Chief Information Officer
Recent News
2025-09-25
2025-04-26
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